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Orders
Online at www.melaleuca.com. What's easier than buying from your own home computer? Simply log in to your Melaleuca.com account and then visit our online product store where you can shop 24 hours a day, seven days a week, for your convenience. Don't have a Melaleuca.com account? Click here to find out how to get one. Our online product store is open 24 hours a day, seven days a week, for your convenience.
Call 1 (208) 534-3000. Our friendly associates are always ready to help you shop by phone. Find the product name, the size, and the flavor or scent you're looking for (products are assigned specific item numbers) and your order will be on its way to your doorstep in no time. Weekday phone hours are 6 a.m. to 10 p.m. (MT) and Saturdays 7 a.m. to 5 p.m. (MT). Closed Sundays and major holidays.
Fax your order to 1 (888) 528-2090. Simply fill out your Melaleuca Product Order Form (one comes in every catalog) and fax it to our toll-free fax line any time, day or night, and we'll process your order. (You can also confirm your fax went through with the FaxFinder in the Business Center at Melaleuca.com.) It's that easy.
Mail your order to Attention: Order Processing, 4609 West 65th South, Idaho Falls, ID 83402.
To avoid duplicate orders, do not mail a copy of an order that you already completed online, telephoned, or faxed to Melaleuca. For timely processing, your order should reach Melaleuca by the 15th of the month, and no later than the end of the month. This helps you to avoid receiving your backup order.
To avoid duplicate orders, do not mail a copy of an order that you already completed online, telephoned, or faxed to Melaleuca. For timely processing, your order should reach Melaleuca by the 15th of the month, and no later than the end of the month. This helps you to avoid receiving your backup order.
All Melaleuca Members who provide us with an email address are automatically set up with a web account at the time of enrollment. Details on how to access this account are provided in the welcome email sent to every new customer. If you enrolled prior to August 2009, have forgotten your account information, or did not provide us with an email address at the time of enrollment and would like to set up an online account, please call Services Support at 1 (208) 534-3000.
Your Customer Member Number is an eight-digit number that can be found near the top of your Purchase Receipt. You can also get your number by calling one of our friendly Customer Service Representatives at 1 (208) 534-3000.
You can change your password by going to “My Account” and clicking on “Change Password.” You can change your username (your email address) by going to “My Account” and clicking on “Change Email.” You can also call Services Support at 1 (208) 534-3000 for assistance.
Your order requirements depend on your customer status. When you enroll as a Member you commit to ordering a minimum of either 35 or 75 Product Points (your choice) every calendar month. In return, you receive a 30-50% discount off regular prices, are eligible to earn Loyalty Shopping Dollars, and have access to a number of other membership perks through Melaleuca Services. When you enroll as a Direct Customer, you have no monthly commitment, you pay regular price, and you have limited access to Melaleuca Services.
You need to place your order by midnight (MT) on the last day of each month. If the last day of the month is on a Sunday, you need to place your order no later than the Saturday before (or the second to last day). If you mail your order to us, it needs to arrive by the last day of the month.
Yes! Sign up for a monthly reminder by going to My Account and clicking on “Set Up Reminder,” or click here.
You can print a copy of your Purchase Receipt from any order in the last 12 months. Simply go to My Account and click on View Order History, or click here.
You can view a list of all your orders placed in the last 12 months. Simply go to “My Account” and click on “View Order History”, or click here.
Due to our electronically streamlined order processing system, once an order has been placed on the phone or online, it cannot be changed or canceled.
Real life doesn’t always follow a calendar, and sometimes things can slip through the cracks. We understand and we’re here to help. As a Member, if you forget to shop during the month or do not order your minimum monthly Product Points, we’ll automatically send you a Backup Order and charge your account the corresponding total.
A Backup Order is a preselected product order created to ensure you maintain the valuable discounts and benefits you’re entitled to as a Member. If you're away on vacation or business, don't meet your monthly Product Point commitment, or simply forget to place an order any month, you will automatically receive your Backup Order. We have the following Backup Order options to ensure that you keep enjoying your Member status:
- Customized Backup Order Got a good idea of the products you use the most? Call a friendly representative at 1 (208) 534-3000 to set up a Backup Order. If you forget to place an order in any given month, your Backup Order will ship automatically.
- Member's Choice Pack Haven’t had time to set up a Backup Order? A special combination of some of our most popular products will be sent to your door automatically.
- Member's Choice Pack Including the Vitality Bundle Includes the Vitality Vitamin Pack (your choice of Men’s, Women’s, or Longevity 50+) with a changing selection of products.
- Peak Performance Nutrition Pack (your choice of Men’s, Women’s, or Longevity 50+) The Peak Performance Nutrition Pack is the most important product we believe every Melaleuca customer should use twice a day every day for optimal health. This pack brings together six life-changing daily supplements that have been clinically tested to deliver essential vitamins and nutrients, enhance nutrient absorption, lower free radicals, improve blood flow, and so much more!
You can change your Backup Order by calling one of our friendly representatives at 1 (208) 534-3000 or click here.
Backup Order are shipped as soon as we can review the previous month’s orders. This means you won’t receive your Backup Order until the next month. For example, suppose you forget to place your order for January. In early February we review all the orders placed for January, determine who we need to send Backup Orders to, and then ship those orders out. This means you receive your Backup Order for January in early to mid-February.
Taxes are based on the applicable tax rate of the state/city/county of the shipment destination. For details, please contact the local tax office of the shipment destination.