FAQ

Consistent enrollments make your organization grow. You also receive a Product Introduction Commission on your customers’ first calendar month orders of up to 150 Product Points. For Enrollers to qualify for the Product Introduction Commission, the customer must shop in the first month. If the customer receives any variety of Backup Order or Select Pack in the first 3 months of enrollment, no Product Introduction Commission will be paid.

There are four ways to enroll a new Member.

1. In the GROW app, find the chosen contact in your Contact List and select the “Invite to Melaleuca” button and fill out the Invite to Melaleuca form.
2. Online in the Business Center of the Melaleuca website, go to the Enrollments section of the menu. Select New Enrollment and then Start a New Enrollment. Fill out the Start a New Enrollment form.
3. Send the Refer a Friend link. In the Enrollments section of the Business Center menu, select New Enrollment and then Refer a Friend. Once the new customer finishes watching the video, the option to enroll will come up automatically.
4. Contact the Express Verification team on a three-way phone call with you, your customer, and an Express Verification team member.
5. Fill out the Customer Membership Agreement accurately and ensure the customer signs the document. Once completed, call the Enrollment Line to complete the customer’s enrollment and place their order. Submit the completed document to Melaleuca through Document Upload, the Melaleuca Quick Send App, mail, or fax.

Various forms and informational brochures are available for download in the Download & Print Center in the Reference Library section of the Business Center. The Reference Library is in the Reports & Tools category of the Business Center menu.

The Enroller is the Marketing Executive who introduces someone to Melaleuca and helps them become a customer or Marketing Executive. For further details, read Policy 22 of the Statement of Policies, which can be downloaded on the Statement of Policies webpage.

The Presenter is the Marketing Executive who presents Melaleuca’s products and business opportunity to a new customer or Marketing Executive. In most cases, the Enroller is also the Presenter. For further details, read Policy 22 of the Statement of Policies, which can be downloaded on the Statement of Policies webpage.

The Immediate Support Team Marketing Executive is the person that you are placing your new member under in your Marketing Organization. The Immediate Support Team Marketing Executive and you, the enroller, are the primary resources in helping your new Member with their Melaleuca membership or their business.

There are multiple resources to verify that your new customer’s documents have been received.

1. In the GROW app, click on My Customers and verify that your customer is listed as preferred.
2. Check on the Follow-Up Center located in the Enrollments section of the Business Center.
3. Use the MORE tool to verify that your customer is listed as preferred.
4. If you faxed documents to Melaleuca, use the Fax Finder tool in the Business Center to verify that the documents were received. In Fax Finder, enter the fax number you used to send the documents from or enter the confirmation number you received after the fax was sent. When possible, Melaleuca will send back a fax to confirm that your fax was received; some fax machines are not set up to receive the confirmation.

Allow 1–2 business days for enrollment documents to process. Please note that if any duplicate documents are received by fax, Melaleuca will charge $1.00 per duplicate page to the enroller.

Each customer or Marketing Executive must have method of payment of which he or she is the owner and is authorized to withdraw funds. Using your own checking account, savings account, or credit card to enroll someone else can be cause for termination.

A credit card, checking account, or savings account is necessary for Member status. A customer can be enrolled as a Non-Member if they do not have a valid primary form of payment.

A new Member can place a product order before their Membership documents are received. After that, Melaleuca must receive the documents before the customer can receive all the benefits of being a Member.

Yes. Certain types of charitable organizations are eligible for enrollment. Click here to learn more about Melaleuca’s Charitable Organization Program or visit our Charitable Organization FAQs.