FAQ

Yes. An enroller can move a personal enrollee to a different position in their Marketing Organization within the first three calendar months of enrollment with the following methods:

1. Using the Enrollee Changes tool found in the Enrollments section of the Business Center.
2. Using the New Enrollments webpage to update the Immediate Support Team Marketing Executive; note that this option is only available If the new customer was a digital enrollment.
3. Submitting an amended Customer Membership Agreement form.
4. Submitting a New Enrollee Change form with the enroller’s signature.

Every customer below the customer or Marketing Executive being moved will follow the enrollee. In the third month of enrollment, the requested move is limited to 20 customers. Please note that in the enrollee’s first calendar month, moving them is free. In their second and third month of enrollment, it results in an $8.00 fee for each second- or third-month customer being moved.

Yes. Melaleuca discourages Marketing Organization changes, but there are ways to complete moves of up to 10 customers if necessary. We suggest you work closely with a Business Development Specialist when undertaking this type of request for change. An Organizational Change Request with original signatures from all seven support team members above the customer or Marketing Executive being moved is required. A support team member’s signature is required if they have produced three or more Leadership Points in the last three months. Both the person being moved and the enroller need to sign the form as well. Customers in the Marketing Organization of the person being moved will follow. If they have been customers for longer than three months, they will require an Organization Change Form as well. There is a fee of $35.00 US ($42.00 CDN) for the original move and $12.00 US ($15.00 CDN) for any customers following the original move. All related forms must arrive together in order for customers following the original move to cost $12.00 US ($15.00 CDN). The cutoff date for the Organizational Change Request form to be submitted for the current month is the 25^th. If it is submitted after the 25^th and before the end of the month, the current month’s prices and information will apply, but the changes will not reflect until after the next month. All submitted move requests are subject to Melaleuca’s discretion. For further details, read Policy 19 of the Statement of Policies, which can be downloaded on the Statement of Policies webpage.

A customer becomes inactive if he or she does not produce a minimum of 29 Product Points for two consecutive months. If a customer becomes inactive, they automatically lose their position in your Marketing Organization. Depending on the specific circumstances, another Member may roll-up into the vacated Organizational Position. For further details, read Policies 36 and 39 of the Statement of Policies, which can be downloaded on the Statement of Policies webpage.

Two consecutive months of inactivity results in the automatic loss of the person’s Marketing Organization.

Once the customer has been inactive for two consecutive months, they will roll out of their position in the Marketing Organization. If they are active in the third month, they will reactivate into the next available position in their enroller’s Marketing Organization. The reactivated customer would not gain their organization back.

The customer can still purchase directly from Melaleuca as a Non-Member. Non-Members pay the Non-Member price instead of receiving the 30%–50% discount. They will not maintain their position in your Marketing Organization unless they remain active by producing 29 Product Points. For further details, read Policy 39 of the Statement of Policies, which can be downloaded on the Statement of Policies webpage.

Yes, you can include your Melaleuca business in a will for family members to inherit. Please refer to the “Leaving A Legacy” brochure in the Download & Print Center for more information. These are subject to approval by Melaleuca. For further details, read Policy 17 of the Statement of Policies, which can be downloaded on the Statement of Policies webpage.