FAQ

Send a letter, a new Customer Membership Agreement, a new Independent Marketing Executive Agreement signed by the enrollee authorizing the company to correct the number on file, and a copy of his or her Social Security card (U.S. only). Our Enrollment Support team will not correct a Social Security Number without a copy of your Social Security card.

Yes. However Melaleuca discourages organization changes. Melaleuca will review organization change requests with written consent of all seven support team members above the customer or Marketing Executive that would like to be moved. An Organization Change Form (found in the Download & Print Center) with original signatures is required. Both the person being moved and the enroller need to sign the form. There is a fee of $35.00 US ($42.00 CDN) for the original move and $12.00 US ($15.00 CDN) for any related moves. An Organization Change Form must be completed for each person being moved. To have changes done for $12.00 US ($15.00 CDN), all related forms must arrive together. We suggest you work closely with a Business Development Specialist when undertaking this type of request for change. See Statement of Policies #19 for further clarification.

Yes. An enroller can move a personal enrollee to a different position within the month of enrollment by submitting an amended Customer Membership Agreement form. An enroller can move a personal enrollee within his or her business organization up to two months following the month of enrollment by using the "Enrollee Changes" tool found in the "Enrollment Center" of the Business Center, or by submitting to Melaleuca a New Enrollee Change Form with the enroller's signature. Every business or customer below the customer or Marketing Executive being moved will follow the enrollee. The requested move is limited to 20 businesses/customers in the third month of enrollment. There is an $8.00 fee for each Customer or Marketing Executive moved in the organization.

A customer is considered “inactive” if he or she does not purchase a minimum of 29 Product Points for two consecutive months. If a customer goes inactive, he or she automatically loses position in your organization. See Statement of Policies #36 and #39 for further clarification.

Two months without producing the Product Point minimum means automatic loss of the person’s marketing organization.

Because he or she purchased in the third month, he or she will reactivate back into the original organization in the first available position under his or her original Marketing Executive.

He or she can still purchase directly from the company as a Non-Member and have his or her products delivered to him or her. Non-Members pay the Non-Member Price instead of receiving the 30% to 40% discount as a Member. Non-Members will not maintain an organizational spot in your marketing organization unless they produce the minimum Product Point requirement to be considered active (See Statement of Policies #39).

Yes, you can will your business (see Statement of Policies #17). These transfers must be approved by Melaleuca, Inc. Please call Business Development at 1 (208) 522-0870 for further clarification.